ABOUT SERVICE RATING MANAGEMENT
This facility
allows users of the JIRAN system to grade the performance of security guards.
This allows for
the RA to track non-performing security guards.
This function specifically
supports the following capabilities:
·
Allows for the rating of security guards in the respective SLA areas
·
Allows for assigning of star ratings which is computed based on the
average total ratings received by the security guard
·
Allows for the entering of remarks to the security guard in the form of
an assessment against a given SLA
·
Provides a link to the Members & Users maintenance to view the
personal details of the security guards
1.
Click on the SERVICE RATING 
function
from the JIRAN system main menu.
2.
Once in this function, define the
following search criteria to retrieve the security guard record for review:
|
SEARCH
CRITERIA |
DESCRIPTION |
|
Filter |
Denotes the free text entry field. Partial search is supported |
|
Service as of
date |
Denotes the
search of the security guards record as of a certain date. Select the date
from the date selection option |
3.
Click on SEARCH once you have defined the
required search criteria.
1.
Click on the SERVICE RATING function
from the JIRAN system main menu.
2.
Enter the search criteria and retrieve
the desired record. The system will retrieve all records by default.
3.
Click on the MAKE A REPORT link of the
security guard record to launch the SERVICE LEVELS maintenance
screen.
Alternatively,
you can click on the image of the security guard to launch the MEMBERS &
USERS screen to view and/or
update the profile of the guard.
4.
To rate the SLA of the security guard, do the following:
a.
Click on the respective SLA record
b.
Enter the required comments for the
SLA record
c.
Click on POST
to lodge your assessment
5.
Repeat the process if wanting to
update the comment or assigned ratings
See
Also
·
MEMBERS & USERS article
on how to create and/or update user records in JIRAN system.
·
SERVICE LEVEL DEFINITIONS article
on how to create the SLA items in JIRAN system.
