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SERVICE LEVEL DEFINITIONS

ABOUT SERVICE LEVEL DEFINITIONS

The SERVICE LEVEL DEFINITION maintenance facilitates the maintenance of the various service levels applicable to the Resident Association.

These service levels will be used to gauge the performance of service providers to the RA, e.g. Security Guards.

The performance of each service provider is assessed via the SERVICE RATING function.

HOW TO SEARCH FOR A SERVICE LEVEL RECORD?

1. Click on the SERVICE LEVEL DEFINITIONS function from the JIRAN system main menu.

2. Once in this function, define the following search criteria to retrieve the service level record desired:

SEARCH CRITERIA	DESCRIPTION
Filter	Denotes a free text search criteria. Partial search is supported.
Effective Year	Denotes the effective year of the service level

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3. Click on SEARCH once you have defined the required search criteria.

1. Click on the SERVICE LEVEL DEFINITIONS function from the JIRAN system main menu.

2. From the SERVICE LEVEL DEFINITIONS LISTING screen, click on NEW SERVICE LEVEL to initiate the creation of a new fees record.

3. The system will display the SERVICE LEVEL DETAILS screen for you to enter the service level details.

4. Enter the following information to create a new service level record:

DATA FIELDS	DESCRIPTION
SLA Code	Denotes the unique code to be assigned to the service level record
Description	The full description of the service level record
Category	Denotes the category of the service level record, e.g. security, local councils, etc
Effective Year	Denotes the effective year of the service level record

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1. Click on SAVE to create the service level record.

1. Select the service level record to be updated from the SERVICE LEVEL DEFINITIONS LISTING screen.

2. Update the record via the SERVICE LEVEL DETAILS screen and click on SAVE to update the record.

1. Select the service level record to be updated from the SERVICE LEVEL DEFINITIONS LISTING screen.

2. Click on DELETE in the SERVICE LEVEL DETAILS screen to remove the record from the system.

1. Click on the SERVICE LEVEL DEFINITIONS function from the JIRAN system main menu.

2. From the SERVICE LEVEL DEFINITIONS LISTING screen, select (R) the records to be created for the New Year.

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3. Click on GENERATE FOR NEXT COMING YEAR to create the service level records for the upcoming year.

4. Manually create new service level records if they now within the existing list.