JOINT RESIDENT ASSOCIATION NETWORK (JIRAN) USER MANUAL

TABLE OF CONTENTS

1. ACCESSING JIRAN

a. Self-Registration

i. How to self-register to JIRAN?

b. Managing Passwords

i. How to reset passwords in JIRAN?

ii. How to change passwords in JIRAN?

c. User Authentications

i. How to view and change user details?

ii. Managing Custom Attributes

d. Access Rights

i. How to access Security Profiles Maintenance?

ii. How to create a Security Profile?

iii. How to update a Security Profile?

iv. How to delete a Security Profile?

2. SYSTEM SETUPS

a. Areas/Precincts Maintenance

i. How to search for an Areas/Precincts record?

ii. How to create an Areas/Precincts record?

iii. How to update an Areas/Precincts record?

iv. How to delete an Areas/Precincts record?

b. Fees Definitions

i. How to search for a Fees Definition record?

ii. How to create a Fees Definition record?

iii. How to update a Fees Definition record?

c. Members & Users Listing

i. About the Members & Users Maintenance function?

ii. How to search for a Members record?

d. Members & Users Creation

i. How to create a new user record?

ii. How to maintain the Change Password Tab?

iii. How to maintain the Admin Details Tab?

iv. How to maintain the Properties Tab?

v. How to maintain the Inventories Tab?

vi. About the History Tab?

e. Patrol Points SLA Targets Definition

i. How to search for a Patrol Points record?

ii. How to create a Patrol Points record?

iii. How to update a Patrol Points record?

iv. How to delete a Patrol Points record?

f. Property Maintenance

i. About Property Maintenance?

ii. How to search for a Property record?

iii. How to create a Property record?

iv. How to update a Property record?

v. How to delete a Property record?

g. Residents Association (RA) Maintenance

i. Why RA record is needed?

ii. How to search for a RA record?

iii. How to create a RA record?

iv. How to update a RA record?

v. How to delete a RA record?

h. Residents Association Fees Generator

i. Why the Fees Generator is needed?

ii. How to generate fees for a Resident Association?

iii. How to undo fees generated for a Resident Association?

i. Service Level Definitions

i. About Service Level Definitions

ii. How to search for a Service Level record?

iii. How to create a Service Level record?

iv. How to update a Service Level record?

v. How to generate Service Level records for a New Year?

j. Stocks & Facilities Maintenance

i. About Stocks & Facilities Maintenance

ii. How to search for a Stock & Facilities record?

iii. How to create a Stock & Facilities record?

iv. How to update a Stock & Facilities record?

v. How to delete a Stock & Facilities record?

vi. About the History Tab

k. About Street Maintenance

i. How to create a Street record?

ii. How to update a Street record?

iii. How to delete a Street record?

3. SYSTEM PARAMETERS

a. Camera’s Maintenance

i. About Camera Maintenance

ii. How to create a Camera record?

iii. How to update a Camera record?

iv. How to delete a Camera record?

b. Email Templates Maintenance

i. About Email Template Maintenance

ii. How to search for an Email Template record?

iii. How to create an Email Template record?

iv. How to update an Email Template record?

v. How to delete an Email Template record?

c. Lookups Maintenance

i. About Lookup Maintenance

ii. How to search for a Lookup record?

iii. Managing Lookup Values

d. Parameter Maintenance

i. About Parameter Maintenance

ii. How to search for a Parameter record?

iii. How to create a Parameter record?

iv. How to update a Parameter record?

v. How to delete a Parameter record?

e. Setting Up Reports

i. About Setting up Reports in JIRAN

ii. How to search for a reports record?

iii. Managing reports in JIRAN

4. CODES MAINTENANCE

a. Inventory Classes Maintenance

i. About Inventory Class Maintenance

ii. How to search for an Inventory Class record?

iii. How to create an Inventory Class record?

iv. Completing the Class Details section

v. Completing the Vendor Details section

vi. Completing the Consumable Inventory section

vii. About the History Tab

viii. How to update an Inventory Class record?

ix. How to delete an Inventory Class record?

b. Codes Definitions Maintenance

i. About Code Definitions

ii. How to search for a Code Definition record?

iii. How to create a Code Definition record?

iv. How to update a Code Definition record?

v. How to delete a Code Definition record?

5. MAIN FUNCTIONALITIES IN JIRAN

a. Complaints Management

i. About Complaints Management

ii. How to search for a complaints record?

iii. How to lodge a complaints record?

iv. How to update a complaints record?

v. How to print a complaints record?

b. Notify Residents

i. About Notify Residents Function

ii. How to issue notifications to residents?

iii. About the Email History Tab

c. Payments Management

i. About Payment Processing?

ii. How to search for a payment record?

iii. How to make a payment?

iv. Completing the Resident Info section

v. Completing the Outstanding Fees section

vi. Completing the Payment Method section

d. Receipts Management

i. About Receipts Processing

ii. How to search for receipts records?

iii. How to cancel a receipt?

iv. How to print (and/or email) receipts?

v. How to batch print (and/or email) receipts?

vi. How to refund a receipt?

vii. How to create a refund record?

e. Refunds Management

i. About Refunds Processing

ii. How to search for a refund record?

iii. How to view a refund record?

iv. How to cancel a refund record?

v. How to print (and/or email) a refund voucher?

vi. How to batch print (and/or email) a refund voucher?

f. Reports Generation

i. About Report Generation function

ii. How to generate reports in JIRAN?

g. Security Patrols

i. About Patrol Points

ii. How to view patrol points data?

iii. How to import patrol points data?

h. Security Ratings

i. About Service Rating maintenance

ii. How to search for a security guard record?

iii. How to rate the SLA for a security guard?

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