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REFUNDS PROCESSING

ABOUT REFUNDS PROCESSING

This function specifically supports the following capabilities:

· Allows for the viewing of refunds details based on available search criteria(s)

· Allows for the printing and/or emailing of refund vouchers to residents

· Displays the summary of total refunds managed in the system

· Allows for the cancellation of refund records

HOW TO SEARCH FOR A REFUND RECORD?

1. Click on the FEES function from the JIRAN system main menu.

2. Click on the REFUND link within the FEES function.

3. Once in this function, define the following search criteria to retrieve the fees record (by default the system displays all available record in the system):

SEARCH CRITERIA	DESCRIPTION
Filter	Denotes the free text entry field. Partial search is supported
Year	Denotes the search for the receipts received for the selected year
Refund Date	Denotes the refund start and end date to retrieve the desired record
Refund No	Denotes the refund number (or range of receipts numbers) to be retrieved
Cancelled Refunds	Check (R) to retrieve refund records that were previously cancelled in the system
Not Dispensed Vouchers	Check (R) to retrieve refund vouchers that have yet to be refunded to the payee
Dispensed Vouchers	Check (R) to retrieve refund vouchers that have been utilised for settlement or refunded back to the payee

4. Click on SEARCH to retrieve the desired records once you have defined the required search criteria

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HOW TO VIEW A REFUND RECORD?

1. Click on the FEES function from the JIRAN system main menu.

2. Click on the REFUND link of the receipt record to print (and/or email) the receipt or the REFUND link on the RECEIPTS LISTING screen itself.

3. Enter the search criteria and retrieve the desired record. The system will retrieve all records by default.

4. Click on the VOUCHER NO to view the details of the refund voucher.

$Description: C:\Users\Earth\Desktop\Tasks\JIRAN User Guide (1024X768)\MAIN FUNCTIONALITIES\Refunds\View Refund Records.png$

HOW TO CANCEL A REFUND RECORD?

1. Click on the FEES function from the JIRAN system main menu.

2. Click on the REFUND link of the receipt record to print (and/or email) the receipt or the REFUND link on the RECEIPTS LISTING screen itself.

3. Enter the search criteria and retrieve the desired record. The system will retrieve all records by default.

4. Click on the VOUCHER NO to view the details of the refund voucher.

5. Enter the cancel reason(s) to denote why the refund record is being cancelled.

6. Click on CANCEL REFUND to cancel the refund record.

HOW TO PRINT (OR PRINT AND EMAIL) A REFUND VOUCHER?

1. Click on the FEES function from the JIRAN system main menu.

2. Click on the REFUND link of the receipt record to print (and/or email) the receipt or the REFUND link on the RECEIPTS LISTING screen itself.

3. Enter the search criteria and retrieve the desired record. The system will retrieve all records by default.

4. Click on the PRINT or PRINT AND EMAIL link of the refund record to print (and/or email) the refund.

5. The system will preview the refund to be printed (and/or emailed) on the screen.

$Description: C:\Projects\Soft-Skills Sdn Bhd\JIRAN Development\Documentation\User Manuals\JIRAN User Guide\JIRAN User Guide (1024X768)\MAIN FUNCTIONALITIES\Refunds-DONE\Refund Voucher.png$

6. The following are the following options available on the print preview screen:

PRINT PREVIEW OPTIONS	DESCRIPTION
	Denotes the search feature to search for details within the print preview record. Enter the search criteria as prompted in the following pop-up screen: $Description: C:\Users\Earth\Desktop\Tasks\JIRAN User Guide\MAIN FUNCTIONALITIES\Receipts\Print Preview-Search.png$
	Denotes the option to print the previewed results
	Denotes the option to print the current page of the previewed results
	Denotes the option to go to the very first page of the previewed results (if multiple results are displayed)
	Denotes the option to go to the previous page of the previewed results
	Denotes the option to select the page number from the previewed results to view
	Denotes the option to go to the next page of the previewed results
	Denotes the option to go to the last page of the previewed results (if multiple results are displayed)
	Denotes the option to export the previewed results to a preferred format. Select the preferred format, i.e. PDF, XLS, etc
	Denotes the option to export the previewed results and display the results in a new display window

HOW TO BATCH PRINT (OR BATCH PRINT & EMAIL) REFUND VOUCHERS?

1. Click on the FEES function from the JIRAN system main menu.

2. Click on the REFUND link of the receipt record to print (and/or email) the receipt or the REFUND link on the RECEIPTS LISTING screen itself.

3. Check (R) the BATCH PRINT & EMAIL option or click on the BATCH PRINT command button to print (and/or email) the refund records in a single batch.

4. Print and email the previewed output thereon.

5. Use the available options from the preview screen to print, save, extract and/or email the receipts.